Investor Grievance Redressal
We are committed to handling investor complaints promptly, fairly, and transparently through an orderly escalation mechanism.
Our Office
Gazzi Gulla, Rowtary Chowk, Opp. petrol pump, Jalandhar – 144004, Punjab
Please keep your folio number, PAN, registered mobile number, transaction reference, and supporting screenshots or documents ready while raising a complaint.
A simple escalation path helps ensure that complaints are first addressed at the service level and then, if required, escalated through the formal regulatory mechanism.
Contact Us First
Share the complaint by email, phone, or written communication with full details of the issue.
Internal Review
Your grievance is reviewed internally and a response or corrective action is initiated based on the issue raised.
AMC / Service Entity
If the matter relates to AMC, RTA, platform, or transaction processing, it may need to be escalated to the relevant service entity.
Regulatory Escalation
If unresolved, the investor may escalate through SCORES and thereafter, where applicable, through SMART ODR.
If your grievance is not resolved satisfactorily, you may follow the escalation path below.
| Level | Escalate To | Contact Details | Indicative Timeline |
|---|---|---|---|
| Level 1 | Welher Investment Investor Support / Grievance Handling |
contact@welherinvestment.com 8568068000 |
Prompt internal response and follow-up |
| Level 2 | Concerned AMC / RTA / Platform Investor service or complaints desk |
Refer to the relevant AMC, registrar, or platform website | As per the concerned entity’s process |
| Level 3 | SEBI SCORES Online complaint facilitation platform |
scores.sebi.gov.in | Formal regulatory complaint escalation |
| Level 4 | SMART ODR Online dispute resolution platform |
smartodr.in | Further dispute resolution, where applicable |
SEBI’s public guidance states that investors should first approach the concerned intermediary, then use SCORES if still dissatisfied, and SMART ODR is available subject to the applicable process. [web:293][web:300]
Registered Office: Gazzi Gulla, Rowtary Chowk, Opp. petrol pump, Jalandhar – 144004, Punjab
Phone: 8568068000 | Email: contact@welherinvestment.com
